Refunds, Rescheduling & Cancellation Policies

We are a family-owned small business and last-minute changes to reservations do result in loss of revenue, as such, making last minute changes to reservations is considered canceling and will result in a cancellation fee.

Refunds:

  • Please note all sales are final, refunds are not given.

  • A valid credit or debit card is required to secure a reservation and may be charged per our cancellation policy below.

  • You may reschedule your reservation per our rescheduling policy below.  

 

Rescheduling & Cancellations:

Rescheduling is allowed as long as it is arranged at least 24 hours in advance of you scheduled appointment.

  • Over 24hrs from your appointment time:

    • You can reschedule or cancel your appointment by logging into your account through the “Book Now” button on our website, here you can adjust your appointment date and time or, at least 24 hours prior to you scheduled reservation, you can give us a call to speak with someone, leaving a very detailed message if necessary.  No fees will be charged.

  • Within 24hrs of your appointment time:

    • Rescheduling or Cancellation will result in a fee equal to 50% of the price of the service or package you are scheduled for.

    • Any existing service credit will remain on your account, and you may use it to book a new appointment when your schedule allows.

 

  • No Shows

    • Not showing up to an appointment is considered a ‘No Show’ and your credit card will be charged the full cost of your booked service(s). If you have an applicable service credit on your account, this will be used to cover your cancellation fee.

 

*Remember, you can always send someone in your place and avoid these fees.

 

Please email info@infinityfloat.com or call 281.486.1864 with any questions.

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