Refunds, Rescheduling & Cancellation Policies

We are a family-owned small business and last-minute changes to reservations do result in loss of revenue, as such, making last minute changes to reservations is considered canceling and will result in a cancellation fee.

Refunds:

  • Please note all sales are final, refunds are not given.

  • Purchasing a service is required to hold a reservation and will not be refunded for cancellation

  • You may reschedule your reservation per our rescheduling policy below.  

 

Rescheduling & Cancellations:

Rescheduling is allowed as long as it is arranged at least 24 hours in advance of you scheduled appointment.

  • Over 24hrs from your appointment time:

    • You can reschedule or cancel your appointment by logging into your account , here you can adjust your appointment date and time. At least 24 hours prior to you scheduled reservation, you can give us a call to speak with someone or leave a very detailed message if necessary.  No fees will be charged. (281.486.1864)

  • Within 24hrs of your appointment time:

    • Rescheduling or Cancelling a ANY SERVICE will result in a fee equal to 50% of the price of the service or package you have booked.

      • Any existing service credit will remain on your account, and you may use it to book a new appointment when your schedule allows.

  • No Shows

    • Not showing up to an appointment is considered a ‘No Show’ and will result in your  service credit being used to cover the appointment.  No refunds will be given. If you have an applicable service credit or Gift Card on your account, this will be used to cover your cancellation fee.

 

Please email info@infinityfloat.com or call 281.486.1864 with any questions.

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